Excelerate 2020: FAQs for Attendees

Excelerate 2020 Postponed: FAQs For Attendees

Has Excelerate 2020 been postponed?
Yes, after careful consideration, iBASEt has made the decision to postpone Excelerate 2020, as a direct response to the continued spread of the Coronavirus (COVID-19). The health and safety of our attendees, sponsors, and employees is a top priority for iBASEt. We made this choice out of an abundance of caution and believe it is the correct decision given the evolving public health concerns we now face.

When will Excelerate 2020 now take place?
At the current time, we haven’t finalized a new date, but expect to do so very soon. Given the highly fluid, dynamic situation as it is currently unfolding, several options are now being considered. However, no further details can be shared at the current time. As soon as a replacement date is confirmed, a new communication will be sent.

What safety precautions will be taken at the rescheduled event?
iBASEt will continue to closely monitor the evolution and spread of the Coronavirus with the relevant health authorities. An appropriate level of security and health precautions will be put in place for this and any future events hosted by iBASEt in order to conduct business in a safe and orderly manner. Any future date will only be selected if we are certain that conditions are safe, and that business can be conducted in an orderly and effective manner.

I have already paid for registration. Can I get a refund?
Yes. Should you decide that you cannot move your existing registration to the new event, then you can request a refund and receive a credit for the full purchase price you paid. To process your ticket refund, please contact Gordon Benzie at [email protected] with your request.

Please recognize, however, that any discounts applied as part of your current registration cannot be guaranteed to be available at a future event. If you take no action, then your existing conference registration will be automatically transferred to the future Excelerate 2020 event.

Do I need to change my hotel reservation?
Yes. You will need to contact the Marriott to cancel your room reservation. This can be accomplished by using the links provided in the email that Marriott sent, calling the Marriott at (949) 661-5000, or by visiting their website and logging into your account: https://www.marriott.com/hotels/travel/snadp-laguna-cliffs-marriott-resort-and-spa/.

There is no fee or cancellation charge to make this change, provided it is done at least three days prior to your arrival. We will be negotiating to offer a new discounted group room rate and will announce that rate at the time of the new event date communication.

Will iBASEt reimburse for any other costs for services booked with third parties (e.g. travel, visas, etc.)?
No. Services ordered from any other third parties are based solely on the relationship between the parties who concluded the contract. iBASEt will not reimburse any costs in this respect.

I still have unanswered questions. Who do I contact?
Feel free to contact your account manager for any further questions you might have. Alternatively, you may contact Gordon Benzie at iBASEt by sending an email to [email protected].

We will do our best to work with you as we navigate through this challenging “black swan” event. Your continued willingness to work with us, support this event postponement, and flexibility are much appreciated. We are absolutely committed to making sure Excelerate 2020 brings you an exceptional value, with the same high quality of customer success stories, sponsor participation, and product/technology roadmap updates as originally planned.

From this information overview, no legal claims can be derived.

About Gordon Benzie

Director, Marketing & Communications at iBASEt

Gordon Benzie has 20+ years of leadership experience in marketing and communication roles at software solution providers driving digital transformation across industrial operations. As an avid technologist, Gordon has a deep understanding of how today’s technologies are improving the manufacturing processes within discrete, hybrid and process industries.

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